1. Acceptance of terms
By using Dyna Couriers’ services you agree to these terms. We may modify them at any time, and by continuing to use our services after a change you agree to be bound by the modified terms.
2. Service overview
Dyna Couriers provides package and parcel delivery within the regions we operate in. We commit to delivering shipments in a timely and secure manner, based on the service level you choose.
3. Package restrictions
Packages sent through Dyna Couriers must not:
- Exceed our maximum weight and size restrictions.
- Contain prohibited items, including but not limited to explosives, hazardous materials, illegal substances, or anything prohibited by local, state or federal law.
4. Payment
Payment is due when our services begin. Late payment may result in additional charges or suspension of service. All payments are final unless a valid refund request is submitted and approved under our refund policy.
5. Liability
Our liability for any loss, damage, delay or failure to deliver is limited to a refund or replacement of the shipment’s cost. We are not liable for consequential or incidental damages.
6. Claims
Claims for lost or damaged shipments must be filed within 30 days of the expected delivery date. Later claims may not be honoured.
7. Indemnification
You agree to indemnify and hold Dyna Couriers harmless from any claims, damages or liabilities arising from the contents of a shipped package or from a failure to comply with these terms.
8. Service delays
We are not liable for delays caused by circumstances outside our control, such as natural events, customs issues or industrial action. We will do our best to keep you updated if a delay occurs.
9. Governing law
These terms are governed by the laws of Hong Kong, and any dispute arising from them will be resolved in the courts of Hong Kong.
10. Getting in touch
If anything here is unclear, please contact us before booking and we will explain it.