General terms
At Dyna Couriers, customer satisfaction is our priority. If you are not completely satisfied with our services, this policy sets out the conditions under which a refund will be offered and how to go about claiming one.
Eligibility
Refunds are considered for services that failed to meet our promised delivery times, or that resulted in items being damaged or lost in transit.
To be eligible you must file a claim with our customer service team within 7 days of the expected delivery date. The claim needs to include the tracking number, a description of the issue and any supporting evidence you have.
Have your waybill number to hand when you get in touch. It lets us pull up the full scan history straight away and settle the claim faster.
How the process works
Once a claim is received and approved, the refund is processed within 14 business days and applied to your original method of payment. Where there is a discrepancy or an issue with the original payment, we may instead offer the refund as company credit.
Exceptions
Some circumstances do not qualify for a refund, including delays caused by events we could not foresee or control, such as extreme weather, natural disasters or customs-related holds. If you are unsure whether your situation qualifies, please ask us.
Making a claim
To start a claim, contact us with your waybill number and a description of what went wrong.