Refund Policy

  1. General Refund Terms At Dyna Couriers, customer satisfaction is our utmost priority. If you are not completely satisfied with our services, this Refund Policy outlines the conditions and procedures under which refunds will be offered.
  2. Refund Eligibility Refunds will be considered for services that failed to meet our promised delivery times or resulted in damaged or lost items during transit. To be eligible for a refund, customers must file a claim with our customer service department within7 days of the expected delivery date. The claim must include relevant details such as the tracking number, description of the issue, and any applicable evidence.
  3. Refund Process Once a claim is received and approved, the refund will be processed within 14 business days. The refund will be applied to your original method of payment. In case of payment discrepancies or issues, customers may be offered a refund in the form of a company credit.
  4. Exceptions Certain circumstances might not qualify for a refund, including delays caused by unforeseeable or uncontrollable events such as extreme weather conditions, natural disasters, or customs-related issues. We urge customers to familiarize themselves with these exceptions and to reach out to our customer service team for any clarifications.